Retroid, the company behind the Retroid Pocket Mini, has announced a limited return window for customers affected by a screen scaling issue. The issue, which has been reported by several buyers, causes games to appear distorted or with misplaced scanlines when using specific CRT shaders.

The return window is open from March 8 to March 14, and only 200 overseas returns will be accepted. Customers who wish to return their device must pay for shipping. As a consolation, all Retroid Pocket Mini owners will receive a $10 stackable coupon for the upcoming Retroid Flip2 and Retroid Classic.

Background on the Issue

The screen scaling issue has been a point of contention for Retroid Pocket Mini owners since the device's release last fall. Despite efforts to resolve the issue, Retroid has stated that it cannot be fixed due to limitations with the screen driver. The company has encouraged customers who do not heavily rely on CRT shaders or pixel grid effects to reserve the return opportunity for those who are more affected by the issue.

Prior to the latest update, some buyers reported that their return requests were denied. Retroid has emphasized that the return window is a large and costly endeavor, and the company expects a significant number of return requests unrelated to the screen issue.